Privacy Policy

Introduction

Pixel Dispatch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Information You Provide

• Account information: name, email address, phone number
• Business information: company name, business type, billing address
• Payment information: processed securely through Stripe (we do not store full credit card details)
• Content: projects, client information, media files, messages, and other data you upload
• Communication: messages sent through our platform and support communications

Information Collected Automatically

• Usage data: how you interact with our platform, features used, pages viewed
• Device information: IP address, browser type, operating system
• Cookies and tracking: we use cookies to improve your experience and analyze usage

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and manage billing
• Communicate with you about your account and our services
• Send you updates, notifications, and support messages
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Information Sharing and Disclosure

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• Supabase: Database, authentication, and file storage (see Supabase's Privacy Policy)
• Resend: Email delivery (see Resend's Privacy Policy)
• Vercel: Hosting and content delivery (see Vercel's Privacy Policy)
• Twilio: SMS/text message delivery (see Twilio's Privacy Policy)

Multi-Tenant Data Isolation

Pixel Dispatch is a multi-tenant platform. Your data is isolated by tenant and is not shared with other tenants. We implement strict technical and administrative measures to ensure data isolation.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication and authorization
• Regular security assessments and updates
• Access controls and audit logging
• Tenant data isolation and Row Level Security (RLS)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

SMS / Text Messaging

Pixel Dispatch and the tenant businesses (service providers) you work with may send SMS/text messages to the phone number you provide if you opt in to receive them.

Phone Number Usage

Phone numbers are used primarily for job status updates from tenant businesses to clients (fast communications about job progress), as well as operational, transactional, security, and service-related communications, including:

• Job status updates and project progress notifications
• Account notifications and security alerts
• Delivery notifications about project deliverables
• Two-factor authentication (2FA) codes
• Service-related communications such as review requests

Sender Identity

SMS messages may be sent by Pixel Dispatch or the tenant business (service provider) you are working with. Messages will clearly identify the sender.

Marketing SMS

Review requests (asking for feedback on tenant services) are considered promotional/marketing messages. These are included in the same opt-in as operational messages. You must explicitly opt in to receive SMS messages, including review requests.

No Third-Party Marketing

Phone numbers and SMS consent are NOT sold or shared with third parties for marketing purposes. Phone numbers are only shared with service providers (such as Twilio) to deliver messages on our behalf.

Message Frequency

Message frequency varies based on your account activity and the services you use. Job status updates are sent as your projects progress. Other messages are sent as needed for account security and service delivery.

Opt-Out Instructions

You can opt out of SMS communications at any time by:

• Replying "STOP" to any SMS message
• Replying "HELP" for assistance
• Updating your communication preferences in your account settings

Message and Data Rates

Standard message and data rates may apply to SMS/text messages depending on your mobile carrier plan. You are responsible for any charges incurred from your mobile carrier for receiving text messages. Pixel Dispatch does not charge you for sending or receiving these messages.

Data Retention

SMS consent records (including timestamp, source, disclosure text, and IP address) are retained for at least 5 years for compliance purposes and to demonstrate consent if needed.

Your Rights and Choices

Access and Update

You can access and update your account information at any time through your account settings.

Data Deletion

You can request deletion of your account and data by contacting us. We will delete your data in accordance with applicable laws, subject to our legal retention obligations.

Data Portability

You can export your data in a machine-readable format by contacting us.

Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data in accordance with applicable laws.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our contact form and select "Privacy" as the inquiry type.